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Marion van der Krogt
Founder, Speaking of Customers
Marion van der Krogt is the founder of Speaking Of Customers and a former customer experience manager and client development manager for global fashion powerhouse GUCCI and automotive brands Mercedes-Benz and Toyota.
Marion has worked with luxury and premium brands across different industries and witnessed firsthand how successful businesses can become if they focus on the customer – in everything they do.
Whether you call it Customer Experience Management or CRM, ensuring that you maintain a focus on top tier clients at all times as well as maintaining a high level of satisfaction in your customers’ experience with your business is crucial for the long-term success of your business.
It is Marion’s passion to help business owners grow their business from within – by focussing on the customer experience and client development strategies that bring results. For them and their customers. So that customers keep coming back for more – over and over again.
Presentation at the 2019 Asia-Pacific Retail Convention held in Chongqing, China.This talk is in: English