Main focus: Chatbots - Customer Channel
Website/blog: http://wintermute.de/ive
Languages: English, German
City: Frankfurt/Main
Country: Germany
Topics: agile, facebook, women in tech, chatbot, digital transformation, innovation, artificial intelligence, customer experience, social media
Since end of 2016 I am acting Product Owner for Chatbot Development, a new customer channel within the Lufthansa Group.
I moderate and coordinate between business departments and IT while fostering collaboration of our cross-company agile team.
I am very interrested in the challenges and opportunities within the areas of Machine Learning and AI.
Being a developer at heart I always try to get hands-on experience in new technologies and strive to combine those with my solid background from two decades of airline industry experience.
As one result I created “Mildred”, the first Lufthansa Chatbot.
This evolved into a new customer's channel for our three Hub-Airlines (Lufthansa, SWISS and Austrian Airlines). In my talks I reveal some insights into our first actual experiences and the challenges we face while pushing digitalization within a big company.
Talks:
Examples of previous talks / appearances:
Chatbots on Bluemix, Lufthansa’s Approach to New Customer Channels for Best Prices and Service
Digital Transformation - Session DES-5199
IBM Interconnect 2017 - Las Vegas
20.03.2017
Lufthansa’s Approach to New Customer Channels for Best Prices and Service
Chatbot Summit 2017 - Berlin
26.06.2017
Lufthansa Chatbot „Mildred“ –der Weg in den Kundenkanal der Zukunft
OMX 2017 - Salzburg
16.11.2017
Chatbots @ Lufthansa Group – der Weg in den Kundenkanal der Zukunft
EA Community Meetup Dezember 2017 - Frankfurt/Main
12.12.2017
Lufthansa Group Chatbots - Der Weg in einen neuen Kundenkanal
Meetup Bots Hamburg #14 - Hamburg
21.03.2018
Lufthansa Group Chatbots - Der Weg in einen neuen Kundenkanal
Praxiswissen Chatbots und Messenger - Frankfurt
21.06.2018
Lufthansa Group Chatbots - Der Weg in einen neuen Kundenkanal
Praxiswissen Chatbots und Messenger - München
12.07.2018
Lufthansa Group Chatbots - Der Weg in einen neuen Kundenkanal
Chatbots - Potenzialträger oder Luftnummer? - Frankfurt
23.08.2018
Lufthansa Group Chatbots - The journey to a new customer channel
Rich Business Messaging Summit
Deutsche Telekom - Bonn
29.10.2018
Lufthansa Group Chatbots - The journey to a new customer channel
World Chatbots Summit
Luxatia International - Berlin
06.12.2018
Lufthansa Group Chatbots - The journey to a new customer channel
AI Summit 2019
Deutsche Telekom - Darmstadt
30.01.2019
Lufthansa Group Chatbots - Der Weg in einen neuen Kundenkanal
SHIFT/CX 2019
Frankfurt am Main
27.03.2019
Lufthansa Group Chatbots - Der Weg in einen neuen Kundenkanal
D2M 2019
Hamburg
23.05.2019
Lufthansa Group Chatbots - Der Weg in einen neuen Kundenkanal
4. Management Circle Strategietagung - "Die digitale Zukunft des Kundenservice"
Frankfurt/Main
08.10.2019
Lufthansa Group Chatbots - Der Weg in einen neuen Kundenkanal
c't webdev 2020
Köln
06.02.2020