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Since end of 2016 I am acting Product Owner for Chatbot Development, a new customer channel within the Lufthansa Group.
I moderate and coordinate between business departments and IT while fostering collaboration of our cross-company agile team.
I am very interrested in the challenges and opportunities within the areas of Machine Learning and AI.
Being a developer at heart I always try to get hands-on experience in new technologies and strive to combine those with my solid background from two decades of airline industry experience.
As one result I created “Mildred”, the first Lufthansa Chatbot.
This evolved into a new customer's channel for our three Hub-Airlines (Lufthansa, SWISS and Austrian Airlines). In my talks I reveal some insights into our first actual experiences and the challenges we face while pushing digitalization within a big company.
- Chatbots at Lufthansa Group – the way to the customer channel of the future
- User Experience Design: Why is not a chatbot just a new app?
- Challenges of a new customer channel: case study & lessons learned
- Agile Development: Learning from the feedback of our customers
- Digital transformation in a big company
Examples of previous talks / appearances:
IBM Interconnect 2017
Chatbots on Bluemix, Lufthansa’s Approach to New Customer Channels for Best Prices and ServiceThis talk is in: English
Digital Transformation - Session DES-5199
IBM Interconnect 2017 - Las Vegas
Chatbot Summit 2017
Lufthansa’s Approach to New Customer Channels for Best Prices and ServiceThis talk is in: English
Chatbot Summit 2017 - Berlin
Lufthansa Chatbot „Mildred“ –der Weg in den Kundenkanal der ZukunftThis talk is in: German
OMX 2017 - Salzburg
Enterprise Architects Community Rhein-Main
Chatbots @ Lufthansa Group – der Weg in den Kundenkanal der Zukunft
EA Community Meetup Dezember 2017 - Frankfurt/MainThis talk is in: German
Meetup Bots Hamburg #14
Lufthansa Group Chatbots - Der Weg in einen neuen Kundenkanal
Meetup Bots Hamburg #14 - HamburgThis talk is in: German