Christine Friedreich

Hospitality Consultant

Main focus: Hospitality

Websites/blogs: , ,

Languages: German, English

City: Vienna

Country: Austria

Topics: customer loyalty, customer service, service design, customer experience, customer journey, hospitality

Services: Talk, Moderation, Workshop management, Consulting, Coaching, Interview

  Willing to travel for an event.

  Willing to talk for nonprofit.

Personal note:

Hospitable. Communicative. Creative. Service oriented. Passionate. Versatile. 
Detail oriented. Ambitious.

Hospitality and service orientation are a matter of mentality, and are the essence of customer loyalty.


After many years in marketing and event management, I founded my own company in 2012. National and international companies rely on my experience when it comes to providing authentic service that sets them apart and keeps them one step ahead of the competition. 
One highlight of my entrepreneurial career was my work with FIFA at the Football World Cup 2018 in Russia. As a hospitality expert, I was responsible for the VIP and VVIP areas in all 12 stadiums. I provided guests with a true service culture and hospitality experience. I also lecture at conferences and universities in Austria and abroad. I delight my audiences with authentic and humorous stories about what I've experienced. 

Examples of previous talks / appearances:

Forum Procotol Moscow 2019
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27.- 28. Mai 2019 in Moskau, Russland

This talk is in: English
7. Vorarlberger Convention Forum
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13. Dezember 2017, Feldkirch, Vorarlberg

This talk is in: German
Azerbaijan Tourism and Management University

Gastlektorin seit 2015

This talk is in: English
WU Executive Academy

Gastlektorin seit dem Wintersemester 2013

This talk is in: German
IMC Krems Tourism and Leisure Management

Gastlektorin seit dem Wintersemester 2012

This talk is in: English